Privacy and Data Protection Policy


1) Who we are

We are Full Focus Reiki. You can find out how to contact us at the bottom of the page.

2) Your Privacy

In the course of our dealings with you, we will collect and process personal information about you. Personal information includes any information allowing us to identify you as an individual, for example, your name, your email address or your telephone number.

We are committed to protecting your privacy. We will use your personal information in accordance with all applicable laws and regulations that relate to data protection and privacy, including the EU General Data Protection Regulation (GDPR).

All information is kept securely.

3) What information do we collect?

Here is a list of the types of information recorded by Full Focus Reiki and the reasons why.

Full Focus Reiki records the following types of information:

    Purpose: Maintaining contact and promoting services.

  • Lawful Bases: Contract, Vital Interests
  • Data Held: Name, Address, Telephone number, Email address
    Purpose: Financial Accounting

  • Lawful Basis: Contract
  • Financial Accounting: Data Held: Details of payments that been received by clients goods or services and payments made to suppliers name, amount, date.
    Purpose: Maintaining your safety.

  • Lawful Basis: Vital Interests.
  • Data held: doctors contact details, contact in case of emergency.
    Purpose: Tailoring our service to your needs, maintaining continuity and tracking your progress:

  • Lawful Basis: Legitimate Interests
  • Data Held: occupation, family details, lifestyle, health history.
    Purpose: Maintaining continuity between sessions and of each session.

  • Lawful Basis: Legitimate Interests
  • Data Held: date and time and location, intention for the session, noteworthy discussion including progress since last session and experiences during this session.
    Purpose: Ensuring all relevant session data is stored

  • Lawful Basis: Legitimate Interests
  • Data Held: Audio recording.
  • Notes: On rare occasions, Full Focus Reiki may ask for a clients permission to record a session. Recordings are only used where it is impractical to conduct the session and take notes simultaneously. Permission will be sought on every occasion that a practitioner wishes to make an audio recording during a session.

4) Data Sharing

Your privacy is as important to Full Focus Reiki as the sessions you come for.

With a few exceptions only, Full Focus Reiki does not pass on any of your contact information or anything communicated during a session in any form to any third party.

Exceptions to this rule are as follows:

  • Carers or representatives that you nominate to look after you.
  • If Full Focus Reiki is required to divulge information as ordered by law.
  • If Full Focus Reiki consider that your safety or the safety of others is at risk if relevant authorities are not notified.
  • Anonymised and very limited information may be disclosed to third parties in circumstances where Full Focus Reiki attempt to obtain further information on your behalf. This may occur when your therapist requires further guidance from other experts in the field. In this case, information acquired during the session will be used. Information that can identify you will not be passed to any third party without your prior, written consent.

Under all circumstances listed above, only the minimum of information will be passed to authorities to enable them to fulfil their duties.

Only with your prior, written consent will the following information be published.

  • Full Focus Reiki publish articles which may mention parts of your own case. Such articles are published rarely, and only with the clients full written permission and will always be thoroughly anonymised to protect the clients identity.

Here is a list of organisations we may share data with.

    • Healthcare professionals
    • Social and welfare organisations
    • Care Homes
    • Business associates such as other complementary therapists
    • Family, associates and representatives of the person whose personal data we are processing
    • Professional organisations and examining bodies
    • Emergency Services

5) Data Retention and Destruction

For insurance purposes Full Focus Reiki must keep your records for seven years after the date of your last contact. After that date, your records may be destroyed.

Your data will be destroyed following the death of the practitioner.

6) Your right of access to your records.

The General Data Protection Regulations allows you to find out what information is held about you. If you would like to have access to all or part of your records, you can make a request in writing to Full Focus Reiki.

Full Focus Reiki will provide a copy of data held on you within one month of your request. Our security procedures mean that we may request proof of identity from you before we are able to disclose your personal information to you or comply with other requests.

7) Data Accuracy

We want to make sure that the personal information we hold about you and your preferences as to how we contact you are accurate and up to date. If any of the details are incorrect, please let us know and we will amend them.

8) Contact

If you have any queries about our privacy policy, please contact Full Focus Reiki at our Contact Page or using the details below.

Full Focus Reiki
23 Mickleton Rd
Solihull
West Midlands
B92 7EH
United Kingdom

Phone: +44 (0)121 708 2058